All the conditions of use of the website of CarnivalService.com will be ruled strictly by the terms of this document, including the purchases and all the processes originated from them (such as deliveries, changes and devolutions), the policies of affiliation, prizes and promotions or any another modality of bonus which exists or comes to exist, as well as the use and conditions of the presented information or adopted policy of privacy.

O CarnivalService.com is a company of exclusively electronic trade, which offers all and any necessary support to the accomplishment of the purchase of the products it offeres online and the consequent procedures of those (delivery, change and devolution) to our customers, exclusively through electronic means and phone service.

The means of physical contact with customers (delivery, changes and devolutions) will be executed exclusively by third-party companies. Such companies don't possess any relationship, except for the commercial one, with CarnivalService.com, therefore all the safety precautions must be adopted by clients to avoid mistakes that by chance might be committed by those companies. Therefore it is the responsibility of the customer, or of the person designated by him/her, to check for signs of violation of all the packages storing the products before accepting them as well as to check, in the moment of the delivery, if the received product is in total agreement with the one purchased and in case of any irregularity, to refuse it.

O CarnivalService.com reserves itself the right, at any time and without notice, to alter in the whole, or in parts, these terms and their conditions. Such alterations will come in force when this document becomes available on the internet and it will be valid on all and any subsequent purchase.

Under no circumstances, CarnivalService.com will request from of its customers, members or anyone having any relationship with the site, information such as: credit card number, access passwords to banks, e-mails, any other password type, personal information, apart from those ones strictly necessary to the accomplishment of a registration (while the person is actually registering) or to the delivery of products or services.

ABOUT THE CATEGORIES OF PRODUCTS AND MARKETED SERVICES

CarnivalService.com is a web-site of information and electronic trade of products and services representing the artistic and cultural profile of the Brazilian people. These products and services are divided into three categories: Tickets, Costumes and other Products. This division is necessary due to the peculiarities of the products and services that compose these categories, which generate specific policies of sale, delivery, change and devolutions.

ABOUT ADMISSION TICKETS

1. GENERAL DESCRIPTION

1.1. Tickets for Sambódromo in Rio de Janeiro

O CarnivalService.com does not commercialize the tickets for the Sambódromo of Rio De Janeiro: this is an exclusive activity of LIESA (League of the Schools of Samba). Instead, it offers the following services: reservation of tickets at LIESA by telephone, in the amount requested by the customer; purchase of stub-books in the bank; the exchange of stub-books for the original tickets and a single attempt of delivery of the requested tickets to the customer (with day and time previously scheduled) within the city of the Rio de Janeiro.

The prices of the tickets on the site include all costs of the "Basic Service", above described, as well as the value of acquisition of tickets at LIESA. In other words, this value comprises the whole of the "Basic Service", and does not incluide any more taxes or commissions in this service modality. In case the customer still needs extra services (such as interpreter, a new delivery, a delivery out of Rio de Janeiro, printed materials, among others) which are not, for any reason, gratuitously offered, he/she must contract them, depending on availabilty, through one of our telephones or e-mails.

The rules presented here for delivery, change or devolution are in force for all the acquired Tickets through the site or through one of our International Representatives.

1.2. Tickets for Carnival balls

CarnivalService.com sells tickets for the balls of carnival only for boxes. For other balls, that are not of the Scala or of the Copacabana Palace and for other types of seats, only through anticipated order. These will have to be enclosed in the packages offered by this company. The rules applied for purchase and delivery here are extended for all the tickets acquired through the site of this company.

2. PURCHASE

The purchase is carried through in the site of CarnivalService.com in four basic steps, called: MY CART, IDENTIFICATION Of The CUSTOMER, DELIVERY and TYPES OF PAYMENT. To initiate the purchase process, the customer must have a valid e-mail address and one of the accepted modes of payment in the MODES OF PAYMENT (credit card, banking billet and transference enters accounts).

3. PURCHASE OF TICKETS TO SAMBÓDROMO IN RIO DE JANEIRO

In order to buy tickets to the Sambódromo in Rio de Janeiro, clients should comply to the following steps:

3.1. My Cart:

In MY CART the customer can select the amount of tickets for the sector and the day of his/her convenience. This is divided into five items:

1. TYPE: describes the area where customers attend the Samba Schools parades. The options offered are: grandstands (arquibancada), back stalls (cadeira de pista), open boxes (frisas) and covered boxes (camarotes);
2. SECTOR: describes the location along Avenue Marquês de Sapucaí according to the following options: to grandstands, the sectors 3, 5, 7, 9, 11 and 4; to back stalls sectors 6 and 13; for open boxes sectors 3, 5, 7, 9 and 11 plus the tracks 6 and 13; and for covered boxes sector. Please, check the map!
3. DAY: describes the days that customers can choose to watch the parades of the Samba schools. The options are: Sunday and Monday (for special group) and Saturday (Parade of Champions). Check parading dates.
4. OPTIONS: describes the variations found in open boxes and covered boxes. The options are: to open boxes queues of A/B or C/D; to covered boxes the first floor and second or third floors;
5. QUANTITY: describes the quantity of tickets desired by the customer. There is no minimum or maximum amount for the purchase. However, client might consult about the packages offered by our company. Often they can be more convenient than the separate purchase of tickets.

After the client chooses all the options described above, he/she should complete the procedure clicking on the ADD button. The information on the purchase and value to be paid will appear on the screen. In this new area you can check and change the amount of tickets already added, and check the price of each ticket or the total value of purchase.

If the customer requests a quantity of tickets that are above the one available in our system at the time of purchase, the system will deliver the message "Unavailable amount in the moment, contact us for more informations" in a row below the product. In this case, the customer can simply change the amount - even excluding the item - and continue the purchase of the remaining tickets available or contact us to verify the possibility of acquisition of the desired number of tickets. If the customer decides to continue the purchase of items available in MY CART, he/she must first remove from the list the products not available. It's also possible to reduce the amount requested, because only then can you go to the next step, the IDENTIFICATION OF CUSTOMER.

3.2. Client Identification:

The customer must initiate the process of identification by entering a valid email address in the space provided by the system. After this first step, you should select "I am not a member yet" and therefore begin the process of registration. If you are already registered, you must enter their personal password and complete the purchase process.

In the process of registration you should provide all required information: your full name, phone contact, birthday, city of origin and gender. To confirm the information provided, you have to create a personal password and then confirm it. You must still confirm the security code and then select the box which states that you have read and accepted, in full and without reservations, all terms and conditions of use of the site CarnivalService.com, according to the document GENERAL TERMS to be able to continue the process of purchasing the tickets.

The completion of INFORMATION OF CUSTOMER is under the responsibility of the customer him/herself. Therefore, we ask you pay a special attention in its completion, particularly in what concerns to e-mail. This field must contain a valid e-mail, since this will be our initial type of communication with you. This field, along with the other data that the client provides and the Order Number (which is unique to your purchase), ensures the confidentiality of the information.

At any time before the end of the purchase, you can click on MY CART to return to this step and edit the amount of tickets requested. After all pending matters resolved, it may resume the procedure by clicking on NEXT.

3.3. DELIVERY

The customer can choose among four types of delivery: standard delivery, scheduled delivery, national delivery and retrieval from our office. After indicating the type of delivery of your preference, you must click on NEXT to continue the process of purchasing the tickets.

3.4. TYPES OF PAYMENT

There are three possible ways to pay for the purchase of tickets: credit card, bank forms and transfers between accounts.

After you select the desired type of payment, you'll see at the bottom of the screen the data relating to the purchase. You must verify that all tickets and quantities displayed match with those requested, and whether personal information is correct. Next, you must click the button PAY NOW to finalize the request.

At this stage, the request will be processed to check for possible inaccuracies, or even to verify if the product and the amount requested are still available in the system. It is not impossible that before the effective process of the purchase, ie, before the customer clicks the button PAY NOW, another customer has, a moment earlier, held the purchase of the same product. If this happens, we might no longer have, at that time, the product or the desired quantity. In this case, the customer will be informed in either way: either before clicking the button PAY NOW, by a line below the description of the product purchased indicating the problem; or through a message box redirecting the customer again to the "MY CART" so that the proper correction is made. In either case, the client will not complete the purchase unless these pending matters are resolved.

After clicking on the button PAY NOW, if there are no pending matters, a message will be sent to the e-mail provided by the client with a proof of purchase. However, the purchase will only finalize after the actual payment.

3.4.1 Confirmation of Purchase

After the payment is done, the customer will be automatically redirected to a page confirming the purchase. Then, the tickets will be reserved for no more than 5 business days, until the payment is fully processed and verified. Once the purchase and payment are confirmed we will send you a message within 2 working days requesting essential information for tickets delivery, such as the delivery address and the date of your arrival to Rio de Janeiro.

It is imperative that you keep the proof of payment given by CarnivalService.com because that is the provisional receipt of purchase. The final receipt will be delivered together with the product purchased.

4. DELIVERY PROCEDURES

The delivery of tickets will occur preferentially in Rio de Janeiro in the period from 19 to 23 February 2009, starting up at 8:00 and finishing at 21:00 on each one of these days (schedule of Brazil, GMT -3). The scheduling of the date and time of delivery is of exclusive competence of CarnivalService.com and cannot be altered under any circumstances. However, we establish with the customer the date and address of delivery that suits both sides best. The delivery will only be effective if the buyer, or the person authorized by him/her, sign the receipt which confirms the content and good conditions of the package delivered. Usually most hotels do not receive tickets purchased by their guests. Thus, clients are requested to take all necessary steps to make the delivery successful.

During the period mentioned above tickets will be under the custody of a third-party company responsible for the delivery. For this reason, if there is any problem, we ask customers to contact us - by phone or e-mail – as soon as possible.

4.1. Basic Procedures

We'll ask the customer just the information necessary for the effective delivery, such as:

1. Place of delivery;
2. Date of arrival of the client to Rio de Janeiro;
3. The names of the people who, besides the customer, are allowed to receive tickets (provide up to 5 names of people you authorize to receive the ticket, because we do not deliver even to close relatives (children, parents, husband or wife) if their names are not included in the list of persons previously authorized
4. If CarnivalService.com understands that further information is necessary to accomplish the procedure, we'll send an e-mail to the customer asking for it (under no circumstances such e-mail would request passwords, credit card numbers, or any other information that endanger the bank or digital safety of the client).

4.2. Delivery Security

Each delivery receives two packs: one external and one internal. The external one consists of an opaque paper envelope that is meant to be open upon the act of delivery by the delivering person. The internal pack consists of a pack or envelope containing at least one transparent side to allow for the confirmation of the contents. The latter is sealed and must remain so upon the act of delivery.

The delivering person will open the external paper envelope: it will contain the name of the client, the address for delivery, the order number and the number of the internal envelope. Then the deliverer will hand in the sealed transparent pack or envelope to the client or his/her authorized representative to check its condition and content without opening it. If there is any sign of violation of the internal envelope or if its content differs from what is described in the receipt to be signed, the customer or his/her authorized representative must not sign, refuse the envelope and immediately contact us.

If the contents of the envelope is in accordance with the description of the receipt and the envelope seal is unbroken, the client or his/her authorized representative will be required to sign the receipt to finish the delivery procedure. Without this signature the delivering person will not hand in the pack. The signature of the receipt of delivery is our assurance that the content of the envelope complies with the description of the receipt signed, that the envelope was not violated and that the customer has no right to claim for possible delivery errors.

There may be rare cases in which the request of the customer is split into more than one envelope, delivered together or not. In such cases, we request that the customer or the authorized person make sure the content of the envelope is consistent with the description of the receipt and that both the envelope and receipt are in accordance with the original order. If you notice that the contents of the envelope differ from the receipt only after the delivering person is gone but THE ENVELOPE HAS NOT BEEN OPENED YET, you can claim for an exchange. However, this does not apply if there is any sign of breakage of the envelope: in this case, the mistake will be solely the responsibility of the client.

4.3. Days and Hours

The delivery will be made on a day and time previously established by CarnivalService.com through the e-mail provided by the customer. Deliveries will be set in periods of 2 hours and there will be a waiting tolerance of 15 minutes at the most. If the first attempt of delivery is not successful, the customer must get in touch with us to set a new delivery date (which will often not occur on the same day) and pay the deliverer the costs of this new attempt. These costs are cumulative for each new attempt that is not successful because of customer's mistake or omission.

4.4. Delivery To Hotels or Similar Tourist Accommodations

If the customer's hotel accepts to receive tickets, the customer must inform us about that in advance, since the delivering person is instructed to deliver the tickets only to the people whose names are listed on the receipt. Customers should also inquire in advance about the possibility of one of the hotel staff become responsible for receiving the delivery. If the hotel takes this responsibility, ask for it in a printed document and, if possible, send us a copy. All these requirements are essential for the delivery be carried out successfully.

4.5. Delivery To Flats or Similar Residential Accommodations

If the customer is staying at a rented flat, at a friend's or relative's home or other similar accommodations, make sure the intercom or doorbell are working or that there is a caretaker in the building to communicate with the apartment indicated in the receipt address. Alternatively the customer might wait at the building entrance in the period indicated. If the customer has indicated a person to receive the delivery on his/her behalf, ask him/her to follow these procedures. It's not rare that customers end up not receiving their delivery at the first attempt due to a lack of this basic care. If this happens, the customer is required to pay an extra fee for the new delivery to be performed.

4.6. Delivery to Other Municipalities of Rio de Janeiro

There is the possibility of making deliveries in other municipalities of Rio de Janeiro State. However this is not granted: the customer should always consult us about this availability before making the purchase. All deliveries outside the city of Rio de Janeiro demand an extra delivery fee which varies according to the city and is not included in the BASIC SERVICE. The client must send in advance an email asking for the value of the delivery rate for the city in which he/she wishes to receive the tickets.

5. CANCELLATIONS, EXCHANGES AND REFUNDS

CarnivalService.com will not, under any circumstances, exchange, return or refund tickets to the Carnival balls. As for tickets to the Sambódromo of Rio de Janeiro, exchange, return or refund occur solely and exclusively as described herein:

5.1. Cancellation

Cancellation and refund of the value paid to CarnivalService.com for the purchase and delivery of tickets will only be carried out until January 23, 2009. After that date, the value to be refunded will be proportional to the services already provided plus the value of the ticket at LIESA, taking as basis that a request for cancellation occurring until January 23, 2009 with the purchase done for more than 30 days, the value of the refund will correspond to a maximum of 90% of the amount paid. Any other request for cancellation and refund of the amount paid to the company after January 23, 2009, including purchases done after that date will not be accepted.

Thus, when marking that you have read this GENERAL TERMS, you automatically agree to the conditions described above.

5.2. Exchanges

5.2.1. General conditions

Requests for exchanges will only be accepted until February 6, 2009, for any day, sector or amount that might still be available in our stock. For tickets to the champions parade, the exchange of tickets for the same day, will only be possible until February 13, 2009. We do not exchange gifts or other awards that may be added to the product.

The exchange of tickets can be requested by e-mail: rio@carnivalservice.com.

5.2.2. Exchange Voucher

After January 23, 2009, you may change your cancelled ticket for an exchange voucher. This voucher can be used for any product offered on the site and is valid for a maximum of 60 days after the end of the Carnival. If the value of the cancelled ticket is higher than the new product purchased, CarnivalService.com will only cash-refund the amount corresponding to the ticket of lesser value offered for sale on the site. In any other case, CarnivalService.com is not obliged to refund any amount or even to carry out the requested exchange.

If you give up in any product purchased with the exchange voucher, you may receive a new one with an expiration date equal to the previously issued. The delivery service may not be paid with exchange vouchers and belongs solely to the customer's responsibility.

5.3. Returns

The return of tickets at the time of delivery will only be accepted if the product or the quantity delivered does not correspond to that described in the receipt, or if there is any problem in the delivery itself or caused by it. Any return of the product should be in full and in its sealed packaging: partial returns will not be accepted. In any case, CarnivalService.com should always be consulted by the customer about the possible problems detected

It is essential condition for any kind of return that the inner packaging, of transparent plastic, has not been unsealed. The delivering person will only leave the product with the customer or the person authorized to receive it if the recipient signs the receipt which confirms that this packaging, until then, did not show any signs of breakage and that the products contained in it correspond to those described in the receipt.

If you only notice that the contents of the envelope does not match the description of the receipt after the departure of deliverer and THE INTERNAL ENVELOPE HAS NOT BEEN OPEN OR UNSEALED, you should immediately contact us so that we proceed to exchange the product. If there is any sign of breakage of the original seal in the inner packaging, no return will be accepted and the responsibility will be solely of the customer.

ABOUT COSTUMES

1. OVERVIEW

The Carnival costumes available for sale at CarnivalService.com are beautiful handmade garments attaining the highest level of sophistication. Usually, these garments are worn only once, at most twice, in case it belongs to a Samba School classified among the top ones of the year. In this case, it will be worn also in the Champions Saturday Parade.

The idea of dumping such an excellent work after so little usage is not acceptable. For this reason, the CarnivalService.com provides not only brand new costumes but also costumes refurbished by artists.

Brand new costumes might be purchased by clients wishing to take part in a parade within a Samba School or by those who wish to purchase it for other reasons. However, the refurbished costumes cannot be purchased for participation in parades, because they change from year to year.

2. PURCHASE OF COSTUMES

The purchase of costumes is performed as follows: the client chooses the costumes of his/her preference and the quantity desired. Then clicks the button RESERVATION NOW and follows the same procedure described for the purchase of tickets. The delivery also follows the same criteria.

The costumes offered for sale on the site of this company are of four types:

2.1. New Costumes to Parade at Sambódromo in Rio de Janeiro in 2009

The costumes for the 2009 parades are available on the site of CarnivalService.com for customers not only to purchase them, but also to parade at the Sambódromo. The delivery will be carried out up to two days before the carnival and instructions for the parade are attached. It is recommended that the client always check the day and time when he/she wishes to parade (Sunday or Monday).

Attention! The purchase of a costume does not give the customer the right to participate in the parades of other samba schools apart from the one of his/her costume and/or to attend to other parades anywhere in the Sambódromo. This requires the purchase of tickets.

2.2. New costumes of Carnivals Previous to 2009:

O CarnivalService.com also provides costumes of carnivals previous to the year 2009. It is important to notice that although they are brand new, the customer may not use them in the 2009 parades in Sambódromo, because every year the parades are different.

2.3. Original Costumes:

CarnivalService.com also offers new costumes created under order. They are made by visual artists and follow a completely original design.

2.4. Refurbished costumes

There is also the possibility of purchase costumes that had been worn in parades preceding the year 2009. Before being delivered to the customer, they go through a rigorous process of restoration.

ATTACHMENT

Extra Services Table

Delivery in other municipalities:

• Niterói/São Gonçalo => US$ 35.00
• Baixada Fluminense => US$ 45.00
• other municipalities => (consult us)

Extra Delivery => US$ 30.00

Interpreter (Prices vary according to the amount of persons and the sector in the Sambódromo in which the interpreter will be requested, consult us):

• english/portuguese/english
• french/portuguese/french
• spanish/portuguese/spanish
• german/portuguese/german
• Other languages

Transfer (your address/sambódromo/your address), consult our prices and conditions for groups.