FAQ

1. How does my Tickets purchase work?
2. How and when do I know that my tickets were in fact reserved?
3. I have in my hands the voucher and the receipt of payment of PayPal. Does it mean that my tickets are already reserved?
4. How do I inform you the delivery address?
5. Can I change the delivery address? How?
6. Is there difference between buying in the site or in a representative in my country?
7. When and how do I receive my tickets?
8. What happen in case I am not?
9. How long should I wait for the deliverer?
10. What if the delivery is not accomplished at the stipulated time?
11. Why does the delivery only happen in Rio de Janeiro and so next to the carnival?
12. Why am I not able to receive the payment book and to do the withdrawal of the tickets?
13. In any way, I want to do the retreat of the tickets in LIESA, is that possible?
14. Can I buy the tickets with LIESA?
15. What is the minimum age allowed for children?
16. Does the child pay? If yes, does she/he has some difference in the value?
17. What is allowed to be carried in thermal bag ? How much does can he/she?
18. Is there specific area for handicaped people in Sambadrome?
19. At what time are the gates opened?

1. How does my Tickets purchase work?

Your purchase can be divided into the 4 following steps:

The first step is where you FILL IN FORM selecting what type of seat, the sector on avenue and the day and amount of your ticket(s). Click on add to place the ticket(s) in your cart. If you're buying another product just click on add or buy now next to the picture of it.

Next the second step: MANAGING YOUR CART. You can see your product or service, change the amount of it, or exclude it, claim for specific discounts if you have a cupon or arranging for transfers.

Then, after you do that and click on next you'll have to sign up to continue. You'll see the AUTHENTICATION PAGE where you have to enter your email. This is the third step. Click on next register your information and create a password. After that, if you accept the terms of agreement, click on next to see your cart, CHOOSE THE PAYMENT METHOD and finally, to conclude your purchase (fourth and last step), click on Pay Now. You will be redirected to the payment site (VISA, AMEX or PAYPAL sites).

To see a more detailed explanation see our step by step.

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2. How and when do I know that my tickets were in fact reserved?

As soon as you click in the button "Pay Now" a voucher will be generated with a "Order Number" exclusive of this operation. This voucher only guarantees your purchase in case the payment is confirmed with VISA, AMEX or PayPal.

The VISA, AMEX or PayPal, in most of the cases, informs us immediately that the purchase was generated and the payment confirmed (mainly when the purchase is accomplished with credit card), however, in some rare cases, the confirmation of the payment can take up to 5 business days.

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3. I have in my hands the voucher and the receipt of payment. Does it mean that my tickets are already reserved?

Yes, in most of the cases. However there are exceptions when two people make all procedures at the same time. If this happens the system will block both purchases at the end of the day. So, in these cases, we will contact the customers looking for a convenient solution or simply return the whole amount paid.

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4. How do I inform you the delivery address?

Sign in to access your private content. Click on my purchase, and after on the button "see your order". Another box will appear with your order. Then, Click on "insert delivery address" button. Finally, fill the form with your address, and if you want you'll can authorize other people to receive the ticket for you. So, in this case, write their names in the appropriate field.

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5. Can I change the delivery address? How?

You can change the address at most three times, until February 16, since it is an address in Rio, or if it's a special delivery, an address in nearby cities. Sign in to access your private content. Click on my purchase, and after on the button "see your order". Another box will appear with your order. Then, Click on "edit delivery address" button.

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6. Is there difference between buying in the site or in a representative in my country?

The prices from the site and from each one of the representatives can differ (there isn't how to guarantee that the site or the representative has the best price, because in many cases there are special promotions for the representatives that allows them to market at smaller prices than the ones of the site). There are some special promotions that you will only be able to acquire with the representative and others that are exclusive of the site. In all the other cases, as delivery periods, delivery costs, among others, there is no difference.

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7. When and how do I receive my tickets?

Although tickets are allocated very early by the authorities (RIOTUR and LIESA), at the first moment only vouchers are issued to agencies and applicants. These vouchers are later exchanged for the actual magnetic tickets, usually one week before the Carnival. This is for security reasons and to avoid fraud. That's why delivery will be done here in Rio de Janeiro ( or if in nearby cities with special delivery fee ), in the period between February 19th and 23rd, 2009 (with date and time to be defined exclusively by CarnivalService.com).

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8. What happen in case I am not?

We will inform you the date and hour of the delivery. In case you are not at the place, or haven't authorized a person in our system for receiving the tickets instead of you in the fixed period, we will have to make an appointment for a new delivery. Then, a tax of special delivery will be charged.

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9. How long should I wait for the deliverer?

You should wait 2 hours, which is the delivery period. If the deliverer doesn't find you at the appointed address, he will wait up to 15 minutes. For example, if we fix the delivery period from 8:00 up to 10:00 and the deliverer arrives on the place at 8:45 he will just await up to 9:00 and not up to 10:00. Please, notice: this 2 hours period is the time you should await the delivery, in other words, this is NOT the time the deliverer will be at your disposal.

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10. What if the delivery is not accomplished at the stipulated time?

At the Carnival season there are a lot of changes in City since it's a holiday. Sometimes it happens some unpredictable Carnival street manifestations and several huges floats are going over the main avenue on Downtown. If, by chance, due to the bad traffic or any other reason, the deliverer doesn't arrive on the stipulated time, don't worry, we will contact you or the reception of the hotel informing about the delay and we will accomplish the delivery without any cost for you.

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11. Why does the delivery only happen in Rio de Janeiro and so next to the carnival?

To avoid frauds and tickets forgery, LIESA (Liga Independente das Escolas de Samba), the organizing body of the event, has determined that the actual tickets are to be available only a few days prior to the Carnival (one week, usually). LIESA supplies the buyer with a voucher, that is, a legal receipt that is exchanged for the actual ticket at an established date the week before the event.

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12. Why am I not able to receive the payment book and to do the withdrawal of the tickets?

Because that is part of the service that we are offering you. Once you have acquired the tickets, you'll be receiving the following services: the reservation of the tickets with LIESA, the purchase of the tickets (when we acquire vouchers), the exchange of vouchers for the actual magnetic tickets, the delivery here in Rio de Janeiro and general information about all Carnival activities in Rio de Janeiro.

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13. In any way, I want to do the retreat of the tickets in LIESA, is that possible?

If even conscious that this service is offered by us you want to do the ticket withdrawal with LIESA, we will accept your wish, however, no money will be refunded and we will charge you a fee for special delivery (because the change of the vouchers by the tickets is done one week before our official dates of delivery).

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14. Can I buy the tickets with LIESA?

Only if you are Brazilian or naturalized Brazilian, for LIESA does not make sales to foreign people.

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17. What is the minimum age allowed for children?

Limit of age doesn't exist for children's access to the Sambadrome, since they are with their parents.

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18. Does the child pay? If yes, does she/he has some difference in the value?

Starting from the age of 05 (five) the child should carry the same type of the parents' tickets.

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19. What is allowed to be carried in thermal bag ? How much does can he/she?

The person can take up to 02 (two) plastic vessels of 500 ml with drink (water, juice, soft drink or beer) and up to 02 (two) food items (fruits, sandwiches and so on). It continues forbidden to entry with coolbox, bottles, bags, weapons and cutting objects.

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20. Is there specific area for handicaped people in Sambadrome?

There are in Sambadrome, 02 specific areas for physical handicaped people:

1. First: next to Apoteose Square, after the individual chairs of the sector 13, 270 places are made available for physical handicaped people with right to 240 companions (these tickets are free and distributed by the physical handicaped people association / riotur / city hall - directly with these organs).



2. Second: next to sector 04 of Sambadrome, with capacity for 25 handicaped people and their respective companions, but this ticket must be paid and costs about (in 2009, just orders) $650,00, price that corresponds to a open box place in the sector 04.

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21. At what time are the gates opened?

At 5:00 in the afternoon;

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